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Looking at the requirements of the Disability Discrimination Act
Monday 05 September 2005
Monday 05 September 2005
09.30am
16.30pm
Disability Action Headquarters
£90 per person to include food and beverage
Event
One-Day Course covering the Legislation around the Disability Discrimination Act and considerations when drawing up an action strategy and planning for best practice in the delivery of customer service.
Training features:
Overview of Goods, Facilities, Services and Premises Provisions
How discrimination can occur, the concept of less favourable treatment
The anticipatory duty to make Reasonable adjustment for disabled customers
Dealing with complaints from Disabled customers
Contact Ruth Rennie at Disability Action Focus Training Team for details
028 9029 7880
Textphone: 028 9029 7882
Download the Training Schedule 
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Northern Ireland Council for Voluntary Action is registered as a company limited by guarantee in Northern Ireland (No 1792) and is registered as a charity for tax purposes with the Inland Revenue
