Approaches to Quality

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This half day course seeks to explain what quality is and outlines the benefits, approaches and processes involved when an organisation makes the decision to implement a recognised model.

Event Date:

Thursday 04 December 2008


 

Thursday 04 December 2008


Start Time:

9.15am


End Time:

1.00pm


Location:

NICVA


Cost:

£70pp (community/voluntary) £100pp (statutory)


Event Type:

Event


Providing evidence of quality standards in the delivery of services has become increasingly important in the voluntary and community sector. This is driven both internally and externally as organisations aim to deliver the best service to their users and also to meet the expectations of funders, regulatory bodies, statutory authorities and others. This half day course is targeted at managers and staff who are considering implementing a quality system and have little knowledge of the various approaches.

This half day course will include discussion and exercises on:

  • Quality concepts and issues within the sector
  • The key characteristics of quality systems/standards which may be used including: ISO, PQASSO, IIP, IIV, EFQM and the Charter Mark.
  • Planning for quality including identification of quality priorities as well as consideration of budget, training and other resource implications when introducing quality within the organisation
  • Sample materials on the quality systems will be available as well as case studies from other organisations which have implemented quality.

To book a place please contact Gladys Swanton, CENI Training Manager
Tel: 028 9024 8005 or email gladys@ceni.org


Community Evaluation NI | Kerry McCarroll | 02 Oct 2008
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