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A learning/benchmarking opportunity, which is being held as part of the Northern Ireland Best Practice Scheme, sponsored by the Public Service Improvement Unit, in the Department of Finance and Personnel, as part of the Government’s strategy for reforming and modernising public services
Tuesday 20 May 2008
Tuesday 20 May 2008
9:45am
12:50pm
The Cedar Foundation- 1 Upper Lisburn Road- Belfast BT10 0GW
Free
Event
The Cedar Foundation invites you to join them on a learning/benchmarking opportunity, which is being held as part of the Northern Ireland Best Practice Scheme.
The scheme is sponsored by the Public Service Improvement Unit, in the Department of Finance and Personnel, as part of the Government’s strategy for reforming and modernising public services. It will run over the next two years and its aim is to highlight and share good practice within the public sector.
This event is open to all public sector and voluntary and community sector organisations in Northern Ireland and is free of charge. We would however ask participants to make every effort to attend once they have been allocated a place, or to provide adequate notice of cancellation.
If you would like to book a place on this learning opportunity, please complete a booking form and return it to: 
catherine.harland@dfpni.gov.uk.
If you require further advice or assistance please visit www.bestpracticeni.gov.uk or contact Catherine Harland on 028 9081 6032.
9.15 - Registration & Refreshments
9.45 - Welcome & Introduction – Stephen Mathews, Chief Executive
9.50 - Opening Remarks – Stephen Peover, Permanent Secretary, Department of Environment (NI)
10.00 - The Cedar Foundation’s Quality Journey towards the EFQM Excellence Award and Special Award for Customer Focus - Stephen Mathews, Chief Executive
10.30 - The Cedar Foundation’s User Forum – an innovative and role model approach – Eileen Thomson, Deputy Chief Executive & Anne McAleer, User Forum Facilitator
11.00 - Refreshment Break
11.20 - Workshop Session 1 (choose one)
A) Capturing & gaining value from customer feedback – Stella Maguire, Head of Organisational & Service Development
OR
B) Tailoring Staff Training and Development to best meet customer needs – Elaine Armstrong, Head of Brain Injury Services & Paula O’Neill, Head of Living Options
12.10 - Workshop Session 2 (choose one)
C) Taster Session on The Cedar Foundation’s approach to Process Management - Stella Maguire, Head of Organisational & Service Development
OR
D) Customer Focused Results Orientation – Kieran Molloy, Head of Training Services & Rosie McNaughton, Head of Children & Young People’s Services.
12.55 - Lunch & Networking Opportunity
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