To book: http://www.nifha.org/training-and-events/157/
Delegates will learn of current approaches to creating customer focus in their organisation.
Objectives
- Outline the key steps for creating customer focused organisations.
- Explain the benefits to the organisation.
- Explore the options for support.
- Consider the next steps.
Outcomes
- Participants will gain greater awareness of the impact of excellent customer service.
- Delegates will understand the options for achieving this aim.
Target Group
Managers and senior staff who want to proactively develop their association’s approach to customer service.
