Training/Advice
Event
Adviser Training Programme (ATP)
Citizens Advice - Northern Ireland
Cost:
£600 + £69 accreditation fee
This OCN Level 3 accredited course is designed to equip advisers with the knowledge, skills and attitudes necessary for the effective delivery of a comprehensive advice service.
The course runs for one day per week for 15 weeks, from Wednesday 14th June to Wednesday, 27th September 2017.
There is a separate OCN NI accreditation fee of £69.00 in addition to the course fee.
This course is designed for those who wish to train as a generalist adviser.
Course content:
- Interviewing Skills
- Disability Benefits - Personal Independence Payment, DLA & Carer's Allowance
- Income Support and Jobseekers Allowance
- Pension Credit
- Employment and Support Allowance
- Tax Credits
- Housing Benefit
- Universal Credit
- Benefit Case Studies
- Discretionary Payments (half day)
- Social Policy (half day)
- Consumer Legislation
- Money Advice
- Employment Legislation
- Immigration and Nationality
- Using the Information System and Case Recording
Adviser Training Programme (ATP)
More like this
Stepping out on the tightrope
Arts & Business Northern IrelandArt & CultureTraining/AdviceWorkshop31st May 10am-12noon The Boardroom in the Crescent Arts Centre Free for A&B NI Members. Non Members £20+vat Book here- - -
TechFoundHer AI Roadshow including première screening of SHOW HER THE MONEY
Excalibur PressConferenceTraining/AdviceIt's time to get inspired by the power of tech and join the AI revolution. It's time to start investing in women.- - -VOLT Session: Re-Imagining Volunteering for Broader Participation
Volunteer NowTraining/AdviceThis free session will start with lunch at 12.30. About the session: As involvement in formal volunteering decreases and people seek more informal and flexible ways to contribute to their causes, charities need to adjust to this challenge. This requires a little disruptive and creative thinking, to reimagine involvement in the charities in new ways that are attractive to differing audiences. The session will explore the drivers for change, the potential advantages of a more flexible and diverse approach to volunteering and participation. It will encourage charity leaders to imagine whole new ways for people to contribute to their missions. We will explore micro-volunteering, coproduction and how to build communities of interest and boost lifetime value in participation. Chris Wade, Founder and Managing Director, Time for Impact. Chris has an extensive career in the charity sector that spans almost 25 years.- - -Keeping Children Safe: Designated Officer Refresher Training
Volunteer NowTraining/AdviceThis is a half day’s refresher training for Designated Officers who have already attended a full day’s training. It covers: The role and responsibilities of the Designated Officer Health and Social Care Trusts structures and processes Issues and experiences around referrals and sharing information Recent developments in safeguarding children and young people.- - -