Consumer Affairs Officer - Consumer Support (E01)

Consumer Council for Northern Ireland

116 Holywood Road Belfast BT4 1NY info@consumercouncil.org.uk

03 Aug 2007

Recruitment

info@consumercouncil.org.uk

028 9067 2488

www.consumercouncil.org.uk

The Consumer Affairs Officer will contribute to consumer support policy matters in energy, transport, water and related utility issues; coordinate the Consumer Council's response to complaints and manage the complaints staff within the Consumer Support Section

Salary: £18,536 - £25,073 per annum

Ref: TCC/CAO/CS/07/01

Have you experience in consumer support or complaints handling?
Are you a team player?
Would you be interested in using your skills to seek to influence both the public and private sectors and campaign for a fairer deal for consumers? Then, we would like to hear from you.

The Consumer Council is the leading consumer body for Northern Ireland. Our key aim is to make the consumer voice heard and make it count. Your skills will be used in a challenging, motivating and rewarding environment.

We are looking for someone who will contribute to consumer support and complaint handling matters related to energy, transport, water and related utility issues. The successful candidate will be responsible for supervising and managing the Consumer Council’s complaint handling operation and consumer support functions.

A full list of criteria is available with our application pack but in the first instance you must be educated to degree standard or have a minimum of three A-Level passes and two years relevant experience in managing/supervising the work of others.

The closing date for receipt of completed application forms is Friday 3 August at 4pm

For more detailed information, an application pack can be downloaded from our website www.consumercouncil.org.uk

Alternatively, please contact the Consumer Council, 116 Holywood Road, Belfast BT4 1NY, telephone 028 90672488 or email info@consumercouncil.org.uk quoting the reference number.