Approaches to Quality

Thursday 17 April 2008

Thursday 17 April 2008

10.00 a.m.

4.00 p.m.

NICVA- 61 Duncairn Gardens- Belfast

£100 pp (voluntary/community) £175 pp (other)

Event

Providing evidence of quality standards in delivery of services has become increasingly important in the voluntary and community sector. This is driven both internally and externally as organisations aim to deliver the best service to their users and also to meet the expectations of funders, regulatory bodies, statutory authorities and others.

This one day course gives an overview of quality assurance and explores the range of quality models available which are appropriate to the sector. It is targeted at managers and staff who are considering implementing a quality system and have little or no experience of these various approaches. The course highlights the links between quality and evaluation and illustrates how a good monitoring and evaluation framework will support the quality approach you choose.

Course Objectives:

• To increase knowledge and understanding of quality concepts, models and approaches
• To enable participants to make informed choices about which quality model is appropriate to their organisational needs
• To raise awareness of the processes involved in implementing quality systems
• To enable participants to plan for their own quality requirements including consideration of budget, training and other resource implications
• To increase knowledge of the key agencies with responsibility for quality assessment and recognition as well as additional sources of advice, training and support

This course will draw on case studies from other organisations which have implemented a quality system as well as structured discussion, tutor input and group exercises.