Quality assurance for small organisations

Tuesday 19 June 2007

Wednesday 20 June 2007

10 a.m.

4 p.m.

NICVA- 61 Duncairn Gardens- Belfast

£200 (vol/comm) £300 (other)

Event

Following on from CENI’s development and delivery of the ‘Approaches to Quality’ course there has been growing demand from organisations within the sector to provide support with implementing the PQASSO model in Northern Ireland.

What is PQASSO?

PQASSO is the Practical Quality Assurance System for Small Organisations and is aimed primarily at small and medium organisations but has been used by some larger organisations. The PQASSO system has been designed by Charities Evaluation Services (CES). The system covers 12 key areas of organizational life including:

• planning for quality,
• governance,
• management,
• user-centred services,
• training and
• development.

CENI's approach

CENI’s training team now includes a CES licensed PQASSO Mentor/Trainer and we are pleased to be able to offer this opportunity to voluntary/community organisations in Northern Ireland. This two-day course covers all aspects of introducing and implementing the PQASSO system within an organisation.

It outlines the necessary steps and explores the processes of establishing a sustainable quality assurance system. These include:

• self-assessment to identify strengths and areas for improvement against PQASSO quality indicators,
• exploring evidence required to demonstrate achievement, and
• support with development of an action plan for implementing quality within their organization.

PQASSO also promotes the involvement of stakeholders at all levels as a key factor for success and the training explores ways in which this might be achieved. CES’ current plans for the introduction of Peer Review as an approach to external validation of the PQASSO Quality System will also be discussed in the training.

Course Objectives:

By the end of the two days participants will have:

• developed their understanding of PQASSO and the self assessment process
• considered the necessary steps for the successful implementation of PQASSO within their organisations
• discussed the roles and responsibilities of key stakeholders and considered ways of getting them involved in the process
• identified the key elements to be included into the planning process for implementing PQASSO within their organisation.

Contact details

To book a place please contact

Gladys Swanton
CENI

t: 028 9024 8005
e: gladys@ceni.org
w: www.ceni.org